TS,Friday 29 July 2011
I refer to “Rebuilding from ground zero” (The Star, July 28) and wish to offer my wholehearted support to Land Public Transport Commission (SPAD) in carrying out the monumental task of transforming our public transport industry.
The challenges faced by it are multi-faceted and there may be no quick-fix to many of the problems.
However, it will help if SPAD displays on its website the list of complaints that it had been made aware of.
This will save many readers from writing to the Press voicing their complaints with the hope that the authorities will be alerted and action swiftly taken.
It applies to all other government agencies as well.
In many meetings between the public and private sectors, new people spend too much time venting on old issues without realising they are already known and will be addressed in time.
Government agencies too, should be in touch with industry issues and offer possible solutions. Instead, many meetings are nothing more than hearing industry problems in a never- ending cycle.
Disclosing problems and solutions together with the plans and policies would help public transport operators to be in sync with the transformation.
It will also offer a glitter of hope to the long suffering public and visitors who have to rely on public transport.
I wish to see the hardworking officials in SPAD rewarded in the not too distant future when the public uses trains, buses and taxis as the preferred mode of transport.
YS Chan
Kuala Lumpur
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