MEB,Wednesday26 May 2011
TRAINING OBJECTIVE
In line with our Honourable Tourism Minister’s New Year wish for service personnel to be more friendly, MATTA is organising a series of workshops nationwide to promote courtesy in the tourism industry. Courtesy is not an option but a crucial factor in customer service which would lead to greater sales and profitability. The aim of these workshops is to create a rippling effect across the industry resulting in more tourism personnel being identified as COURTEOUS MALAYSIANS.
WHO SHOULD ATTEND
As courtesy cannot be switched on whenever we like, it requires constant training and practice until it becomes a habit. Therefore, the workshop is suitable for all levels of staff and sectors, such as
Ø Tourism front liners from both public and private sectors. Public sectors include Tourism Ministry, Immigration, Customs and Police and private sectors include travel, tours, transportation and car rental companies, airlines, hotels, restaurants, shops, attractions etc.
Ø Supervisors, Managers and Trainers who monitor or train their staff
Ø General Managers and Directors who set policies and procedures for their organisations
Ø Anyone who wishes to develop his career / business and to grow as an individual
FACILITATOR
Mr YS Chan has gained wide experience in the tourism industry from serving in many companies as General Manager in travel, tours, transportation, training and car rental. He attended the “Train-the-Trainer” Integrated Training Programme by EC/ASEAN and was involved in the training for Vietnamese Provincial and Tourism Industry Leaders sponsored by the European Commission by developing and delivering the modules on Tourism Policy. He has conducted tourist guides training, Malaysia Host, Mesra Malaysia, Career and Business Development and in-house training for several corporate customers for Matta School. He is also a Certified Trainer for Tourism English. Chan is also a social commentator and his views are regularly published in all the leading local English newspapers. His strong views on courtesy have led to the development of this training programme.
WHAT METHODOLGY?
These workshops are highly interactive and participants will be encouraged to share best practices and provide examples. Participants would gain invaluable knowledge and insight while raising their awareness and motivation to demonstrate courtesy. They would also be able to lead and influence others to be more courteous.
WHEN & WHERE?
The schedules and venue for the first 4 workshops are:
Mondays (9am-5pm) 06 June 2011 13 June 2011
Saturdays (9am-5pm) 11 June 2011 09 July 2011
Venue: Wisma MATTA, Conference Room, Level 1, No. 6 Jalan Metro Pudu 2, Fraser Business Park, Off Jalan Yew, 55100 Kuala Lumpur
REGISTRATION
Please return Registration Form with details and payment to ensure your seats as each workshop is limited to 25 participants. Ideally, it should have a good mix of participants from various sectors, levels and backgrounds as everyone can gain and contribute to the success of these workshops.
To register, kindly download the Registration Form from the following link:
Courteous Malaysian Workshop – Registration Form
Please do not hesitate to contact MATTA Secretariat Ms Emily Yim at 603-9222 1155 or email emily@matta.org.my should you require further information.
Towards a Courteous Malaysian Culture
Thank you.
Yours sincerely,
En Ab Rahman Mohd Ali
Vice President
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