Drivers’ Enhancement Course

MEB, Tuesday 5 June 2012

TRAINING OBJECTIVE

Drivers are key front liners that play a crucial role in the tourism industry and they include those driving tour vans and cars for tourists.

As for taxi drivers, the Tourism Ministry has recently launched several initiatives to upgrade their quality. Under the Taxi Ambassador project, 4,000 cabbies in the Klang Valley are to be trained. Those operating in other areas are to be trained to offer sightseeing services to visitors, with the pilot project in Raub.

The Ground Transportation Sub-Committee in Matta is organising a series of training workshops at several levels. They are to cater to those who wish to switch jobs and drive tourists; beginners who are still new to driving assignments; experienced drivers who have not been formally trained and Train-the-Trainers programme.

The series of workshops will kick off with this Drivers’ Enhancement Course and is designed to train drivers of all levels together with supervisors, managers and trainers. This will enable the participants to better recognise the important roles everyone has to play and appreciate the challenges faced by various parties.

WHO SHOULD ATTEND

Ø  Those who are currently driving tour vans (Bas Persiaran), tour cars (Limousine Taxi), vehicles with driver (MPV/van/car under Hire & Drive) and Executive Taxis (MPV/car)

Ø  Those thinking of switching jobs to drive a tour van or Executive Taxi and wish to consider the pros and cons carefully

Ø  Supervisors, managers and trainers who wish to explore new and more effective ways to inspire and motivate drivers especially when they do not seem to follow instructions or provide good service consistently

Ø  Entrepreneurs who wish to seek a clearer understanding of the opportunities and challenges involved in providing road transport for tourists

Ø  Officials from tourism and transport authorities such as those from Tourism Ministry, Land Public Transport Commission, Road Transport Department, DBKL, MAB and MAH etc. who wish to be well versed with drivers’ issues

FACILITATOR

Mr YS Chan started his career in the tourism industry as a tourist guide and drove full-sized American cars that were used as limousine taxis by the pioneer car rental company. He then rose through the ranks to Tours Coordinator, Maintenance Manager, Car Rental Manager and Fleet Operations Manager.

From 1992-2000, he served as General Manager for several companies involved in travel, tours, car rental, leasing, consultancy and training. From 2000-2010, he drove premier and budget taxis while working as consultant and trainer for several companies. From 2006-2009, he was attached to Matta School of Tourism as Centre Manager and Consultant respectively.

Chan is a Certified Trainer for 3 Tourism Ministry’s programmes - Travel & Tours Enhancement Course (TTEC), Mesra Malaysia and Tourism English. From 1990-2000, he was lecturer/examiner for licensed tourist guide training courses. Over 200 of his articles/letters have been published by various newspapers and can be viewed at: http://ysc-article.blogspot.com/

WHAT METHODOLGY?

The Drivers’ Enhancement Course is highly interactive and participants are encouraged to seek answers to the many challenges they face and questions in mind. The workshop offers a great opportunity for them to test their knowledge and ideas among industry peers.

The aim is for them to learn what to do, how to do it well and why must it be done. They will be inspired by tips on personal and professional development including communication skills and courtesy.

WHEN & WHERE?

The date and venue for the first Driver Enhancement Course:

Date:      Tuesday 12 June 2012 (9am-5pm)

Venue:    Matta Academy - located at former Wisma Matta

                                 11 Jalan 1/76, Desa Pandan, 55100 Kuala Lumpur

REGISTRATION

Please return Registration Form with details and payment early to secure your seats. Each workshop is limited to 25 participants. Late registrations will be placed on the waitlist and given priority for the next course (date to be announced later).   

To register, kindly download the Registration Form from the following link:

Drivers’ Enhancement Course - Registration Form

Please do not hesitate to contact MATTA Secretariat and ask for Ms. Nur Syazwin at 603-9222 1155 or email syazwin@matta.org.my for assistance.

PRESS WRITE-UP

http://thestar.com.my/news/story.asp?file=/2012/5/30/focus/11379012&sec=focus

Towards Excellence in Tourism Transportation

Yours sincerely,

Annuar Yusop
Vice President
Ground Transportation

1-Day Courteous Malaysian Workshops

MEB,Wednesday26 May 2011 

TRAINING OBJECTIVE 

In line with our Honourable Tourism Minister’s New Year wish for service personnel to be more friendly, MATTA is organising a series of workshops nationwide to promote courtesy in the tourism industry. Courtesy is not an option but a crucial factor in customer service which would lead to greater sales and profitability. The aim of these workshops is to create a rippling effect across the industry resulting in more tourism personnel being identified as COURTEOUS MALAYSIANS. 

WHO SHOULD ATTEND 

As courtesy cannot be switched on whenever we like, it requires constant training and practice until it becomes a habit. Therefore, the workshop is suitable for all levels of staff and sectors, such as 

Ø Tourism front liners from both public and private sectors. Public sectors include Tourism Ministry, Immigration, Customs and Police and private sectors include travel, tours, transportation and car rental companies, airlines, hotels, restaurants, shops, attractions etc. 

Ø Supervisors, Managers and Trainers who monitor or train their staff 

Ø General Managers and Directors who set policies and procedures for their organisations 

Ø Anyone who wishes to develop his career / business and to grow as an individual 

FACILITATOR 

Mr YS Chan has gained wide experience in the tourism industry from serving in many companies as General Manager in travel, tours, transportation, training and car rental. He attended the “Train-the-Trainer” Integrated Training Programme by EC/ASEAN and was involved in the training for Vietnamese Provincial and Tourism Industry Leaders sponsored by the European Commission by developing and delivering the modules on Tourism Policy. He has conducted tourist guides training, Malaysia Host, Mesra Malaysia, Career and Business Development and in-house training for several corporate customers for Matta School. He is also a Certified Trainer for Tourism English. Chan is also a social commentator and his views are regularly published in all the leading local English newspapers. His strong views on courtesy have led to the development of this training programme. 

WHAT METHODOLGY? 

These workshops are highly interactive and participants will be encouraged to share best practices and provide examples. Participants would gain invaluable knowledge and insight while raising their awareness and motivation to demonstrate courtesy. They would also be able to lead and influence others to be more courteous. 

WHEN & WHERE? 

The schedules and venue for the first 4 workshops are: 

Mondays (9am-5pm) 06 June 2011 13 June 2011 

Saturdays (9am-5pm) 11 June 2011 09 July 2011 

Venue: Wisma MATTA, Conference Room, Level 1, No. 6 Jalan Metro Pudu 2, Fraser Business Park, Off Jalan Yew, 55100 Kuala Lumpur 

REGISTRATION 

Please return Registration Form with details and payment to ensure your seats as each workshop is limited to 25 participants. Ideally, it should have a good mix of participants from various sectors, levels and backgrounds as everyone can gain and contribute to the success of these workshops. 

To register, kindly download the Registration Form from the following link: 

Courteous Malaysian Workshop – Registration Form 

Please do not hesitate to contact MATTA Secretariat Ms Emily Yim at 603-9222 1155 or email emily@matta.org.my should you require further information. 

Towards a Courteous Malaysian Culture 

Thank you. 

Yours sincerely, 

En Ab Rahman Mohd Ali 

Vice President