TRAINING
OBJECTIVE
Drivers are key front liners that play
a crucial role in the tourism industry and they include those driving tour vans
and cars for tourists.
As for taxi drivers, the Tourism
Ministry has recently launched several initiatives to upgrade their quality.
Under the Taxi Ambassador project, 4,000 cabbies in the Klang Valley are to be
trained. Those operating in other areas are to be trained to offer sightseeing
services to visitors, with the pilot project in Raub.
The Ground Transportation Sub-Committee
in Matta is organising a series of training workshops at several levels. They
are to cater to those who wish to switch jobs and drive tourists; beginners who
are still new to driving assignments; experienced drivers who have not been
formally trained and Train-the-Trainers programme.
The series of workshops will kick off
with this Drivers’ Enhancement Course and is designed to train drivers of all
levels together with supervisors, managers and trainers. This will enable the
participants to better recognise the important roles everyone has to play and
appreciate the challenges faced by various parties.
WHO SHOULD ATTEND
Ø Those who are currently
driving tour vans (Bas Persiaran), tour cars (Limousine Taxi), vehicles with
driver (MPV/van/car under Hire & Drive) and Executive Taxis (MPV/car)
Ø Those thinking of
switching jobs to drive a tour van or Executive Taxi and wish to consider the
pros and cons carefully
Ø Supervisors, managers and
trainers who wish to explore new and more effective ways to inspire and
motivate drivers especially when they do not seem to follow instructions or
provide good service consistently
Ø Entrepreneurs who wish to
seek a clearer understanding of the opportunities and challenges involved in
providing road transport for tourists
Ø Officials from tourism
and transport authorities such as those from Tourism Ministry, Land Public
Transport Commission, Road Transport Department, DBKL, MAB and MAH etc. who
wish to be well versed with drivers’ issues
FACILITATOR
Mr YS Chan started his career in the tourism industry as a tourist guide and drove full-sized American cars that were used as limousine taxis by the pioneer car rental company. He then rose through the ranks to Tours Coordinator, Maintenance Manager, Car Rental Manager and Fleet Operations Manager.
From 1992-2000, he served as General
Manager for several companies involved in travel, tours, car rental, leasing,
consultancy and training. From 2000-2010, he drove premier and budget taxis
while working as consultant and trainer for several companies. From 2006-2009,
he was attached to Matta School of Tourism as Centre Manager and Consultant
respectively.
Chan is a Certified Trainer for 3
Tourism Ministry’s programmes - Travel & Tours Enhancement Course (TTEC),
Mesra Malaysia and Tourism English. From 1990-2000, he was lecturer/examiner
for licensed tourist guide training courses. Over 200 of his articles/letters
have been published by various newspapers and can be viewed at: http://ysc-article.blogspot.com/
WHAT METHODOLGY?
The Drivers’ Enhancement Course is highly interactive and participants are encouraged to seek answers to the many challenges they face and questions in mind. The workshop offers a great opportunity for them to test their knowledge and ideas among industry peers.
The aim is for them to learn what to
do, how to do it well and why must it be done. They will be inspired by tips on
personal and professional development including communication skills and
courtesy.
WHEN & WHERE?
The date and venue for the first Driver Enhancement Course:
Date:
Tuesday 12 June 2012 (9am-5pm)
Venue:
Matta Academy - located at former Wisma Matta
11 Jalan 1/76, Desa Pandan, 55100 Kuala Lumpur
REGISTRATION
Please return Registration Form with
details and payment early to secure your seats. Each workshop is limited to 25
participants. Late registrations will be placed on the waitlist and given
priority for the next course (date to be announced later).
To register, kindly download the Registration
Form from the following link:
Please do not hesitate to contact MATTA
Secretariat and ask for Ms. Nur Syazwin at 603-9222 1155 or email syazwin@matta.org.my for assistance.
PRESS WRITE-UP
Towards Excellence in Tourism Transportation
Yours sincerely,
Annuar Yusop
Vice President
Ground Transportation
Vice President
Ground Transportation
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